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Amazon Delivery Staff in India Plans 24 Hour Strike, Could Impact Lakhs of Customers

Amazon delivery staff in India in various cities including Bengaluru, Delhi, Hyderabad, and Pune is set to protest a nationwide 24-hour planned strike in the coming days, that it could impact lakhs of Amazon customers in major cities across the country

 Their demands include, an increase in commission rates, insurance claim, and not making the know-your-customer (KYC) process compulsory for its customers.

According to, Trade unions Indian Federation of App-based Transport workers (IFAT) and Telangana Gig and Platform Workers Union said that the strike could lead to parcels at Amazon warehouses in the cities to pile up.

Shaik Salauddin, IFAT National General Secretary said, around 10,000–20,000 Amazon delivery staff will participate in the strike that could come into place later this month, and it’s the first strike to affect Amazon’s entire logistics operations in the country.

According to IFAT, Amazon issued a new policy update on March 15 saying that delivery staff would earn Rs. 10 on delivering small packages and Rs. 15 for deliveries made through tempos. The staff was earlier getting Rs. 35 on each order, the trade union said.

IFAT, and the delivery staff are demanding…

  • Amazon to pay for parcels delivered through vans at a fixed charge of Rs. 35 per parcel, while small parcels should be charged at Rs. 20 per parcel.
  • Amazon to fix the charges they get from the ‘I have space’ pick-up points at Rs. 25 per parcel.
  • Fix the payment of Rs. 20 per parcel for two-wheeler delivery staff and Rs. 70–80 for persons using vans.
  • Pay Rs. 480 to delivery staff for enrolling 20–25 wallets and should not insist them to process KYC for Amazon Pay customers.

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